Refund policy

Return & Refund Policy

Thank you for shopping with naturevalley. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand your rights and options.

Order Processing and Shipping

We process orders within 1-3 business days. Shipping typically takes 7-12 business days depending on your location and shipping method.

Order Cancellation

You may cancel your order within 12 hours of placing it. After this period, the order will be processed and shipped, and cancellation is no longer possible.

Return Window

Our return window lasts for 14 days from the date you receive your order. If 14 days have passed since receipt, unfortunately, we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

Returns due to defective, damaged, or incorrect items will be fully covered by us. Customers returning items for other reasons are responsible for return shipping costs.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service to return your item.

How to Initiate a Return

To start a return, please contact our customer service at pumabestsale005@gmail.com with your order number and reason for return. We will guide you through the return process.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds are typically processed within 5-10 business days after we receive the item.

If your return is approved, the refund will be issued to your original payment method.

Shipping Fees

Shipping fees are calculated and displayed at checkout. Shipping fees are non-refundable unless the return was due to a defective, damaged, or incorrect item.